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You will find various customer service information here. In case you can not find the answer to your question, please contact us.

Choose from the following options:


Shipping Information & Rate

We ship worldwide. The shipping method is International Parcel Service of Bangladesh Post Office. We have found its the cheapest among all available options. The Postal Service divides the world into 4 zones. Your shipping rate will depend on the following factors:

  • The zone in which the destination country belongs.
  • The total weight of your order.

International Parcel Service takes 2 to 3 weeks for delivery. We ship most orders in 3-5 business days.

The shipping cost also includes a fixed handling and processing charge.

To find the exact shipping & processing cost for your order, select the destination country in the shopping cart and it will calculate and display the shipping cost. The cost is adjusted as you add or remove items to your shopping cart.


Payment Options

DBBL Nexus

We provide two payment options.

If you are a Bangladeshi visitor or have access to Bangladeshi Visa or Master debit cart, credit card or DBBL Nexus card then you can proceed to your payments via our local payment gateway.

Also we accept all major Credit Cards and you can place order from any country in the world as long you use a valid Credit Card. Our payment processor is currently PayPal, which is a major payment processing company globally.

Your information is completely safe and secure. In fact, we never get your payment related information like credit card number etc. from our payment processor, its kept confidential.


Order Processing and Tracking

Most orders are processed in 3-5 business days. You will receive an Email from us when an order is shipped. In rare occasions, we may run out of some items you order. If this happens, we will notify you to your Email address and you will have the options to choose an alternate item, or exclude the item from the order, or cancel the order altogether.

Bangladesh Post Office doesn't provide any shipment tracking service. Therefore, we are unable to offer a shipment tracking feature.

Also, after the books are shipped to the customer, the responsibility for delivering the books is entirely on the hands of the postal service. For any loss or delay on behalf of the postal service to deliver the books, Boi-Mela will not be held responsible such action. Bangladesh Postal Service does not provide postal insurance either.

If you have any questions and concerns regarding your order, please don't hesitate to contact us.


Privacy & Security

Your privacy is our utmost concern, and we have taken every possible step to ensure a safe & secure environment for your shopping.

We are required to keep a record of every sale we make, and your billing and shipping information is a part of it. However, your information is stored in a highly secured database protected with firewall and encryption technology to prevent unauthorized access. We will never share, sell or disclose your information to any third party unless required by the law.

Also understand that your payment related information, like credit card number etc. is kept confidential by the Payment Processing Company and we never receive it from them. The payment system uses highest level of encryption technology to ensure safe transaction.

We would like you to shop at Boi Mela with total confidence. If you have any concerns regarding the privacy and security of your information, please contact us.

Mailing Address Boi Mela
83 Laboratory Road
Phone +880 2 8191101
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83/1 Laboratory Road , Dhaka - 1205, Bangladesh, Voice: +880 2 9131155, E-mail:
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